FREQUENTLY ASKED QUESTIONS
Please reach us at enquiries@therusticpropcompany.co.uk if you cannot find an answer to your question.
We deliver up to a 35 mile radius of York (however we may be able to deliver further upon request). Delivery is free up to a 20 mile radius, and a further £2/mile above this.
We generally hire out the props over a 2-3 day period (e.g. drop off Friday evening/Saturday morning, collect Sunday morning). We may be able to hire out for longer upon request. Delivery/collection times can be flexible to work around your plans.
No - we will do all the cleaning for you. We just ask that you dispose of any food/drink prior to collection.
We require a 25% security deposit at time of booking to secure your date. This will be refunded upon safe return of props/accessories.
Send us an email stating your event date, location & what you would like to hire. If we have availability, we'll send you over a draft invoice. If happy, you will need to pay the 25% security deposit to secure your date. The remaining fee must be paid 2 weeks prior to your event.
We love creating new props, so if there's something you had in mind that we don't provide, please get in touch & we'll see what we can do.
We offer a 10% discount when 2 or more props are hired.
Yes, we have Public Liability Insurance.
